The warranty period for gold jewelery is 2 years for any lack of conformity existing at the date of sale. The authenticity and characteristics of the precious material - 14K gold (585‰) / 18K gold (750‰) - as well as the precious stones inlaid in the jewelry mount are guaranteed for life.

The customer benefits from the possibility to change the product only once within 30 days from the date of purchase, only by presenting the tax receipt or the invoice (in the case of online orders) and only if the product has not been worn and shows no signs of wear. due to faulty handling.

Consumer rights are in accordance with GEO no. 140/2021. The consumer's rights are not affected by the warranty conditions.

YOUR jewelery is marked in accordance with the legislation in force, under the guidance and control of the National Authority for Consumer Protection - Directorate for Precious Metals.

The warranty does not include damage caused to the jewelry due to failure to comply with the instructions mentioned in the Warranty Certificate, accidents, negligence, improper use or other factors not related to defects in material or workmanship.

recommendation

For the most correct maintenance of TEILOR jewelry, we recommend:

• Wear jewels encrusted with stones or pearls with care, because their mounting does not withstand mechanical shocks.

• Keep the jewelry in the boxes received when purchasing the products or in other boxes intended for jewelry.

• Do not wear the jewelry during domestic / rough activities or those in which there is a possibility that they will come into contact with substances containing sulfur.

• Do not wear jewelry during physical activities.

•Avoid contact with chemicals as they may erode the metal.

•Precious metal can lose its luster over time if it frequently comes into contact with agents such as perfume, salt water, skin creams, hairspray, chlorine or sulphur.

Depending on the degree of use, we recommend that the jewelry be examined and cleaned by a jeweler at least once a year.

The offered guarantee ensures the rights of the consumer, according to GEO no. 140/2021 regarding the sale of products and their associated guarantees, and according to OG no. 21/1992 on consumer protection.